Medical Record Abstraction

ensure thorough documentation of compliant care to improve quality scores

For health plans and other healthcare organizations, the quality measurement and reporting process grows more complex and important every year. Measuring and reporting quickly, efficiently, accurately, and thoroughly are essential. Verscend’s Medical Record Abstraction services deliver rapid, accurate abstraction of clinical data components that document the provision of compliant care for HEDIS® reporting, and other quality measurement needs. Our goal is to achieve the highest number of compliant components possible within any reporting time frame, optimizing health plan quality scores and revenue, as well as helping to close care gaps.


  • Careful project planning including assessment of scope to ensure scalability with accuracy
  • Ability to extract information directly from electronic medical record (EMR) systems
  • Team of expert abstractors including registered nurses with clinical and chart review experience and coders certified through AAPC or AHIMA
  • Abstractors trained on NCQA technical specifications and tested for accuracy, including inter-rater reliability (IRR) testing
  • High-touch client communication including regular project status reports, quality scores, and abstraction result details


  • Accuracy: Focus, rigorous training, and continuous QA ensure consistent performance at better than 95 percent accuracy rates throughout the season
  • Scalability: We can readily staff to meet your needs, no matter how great the volume
  • Transparency: Our experts are just a phone call away for any question or clarification

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)

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