Medical Record Retrieval

maximize internal budgets and minimize provider disruption

Verscend offers clients a streamlined, web-based medical record retrieval and imaging solution that accommodates high-volume requests through direct data feeds, electronic files, and custom imports. Users may track the progress of each request in real time with detailed progress notes and alerts. Our system allows retrieval staff to group, prioritize, and initiate medical record requests with the least possible amount of disruption to providers and their office staff.


  • Track the progress of each record request with detailed notes from our retrieval agents
  • Central record repository for immediate access by any authorized requestor
  • Chart review for retrospective, prospective, audits, RADV, HEDIS®, special projects and physician education
  • Comprehensive workflow tools for large scale project management


  • Increase record retrieval rates
  • Reduce provider disruption resulting from multiple record requests
  • Capture undocumented member hierarchical condition categories (HCCs) for accurate risk adjustment
  • Document the provision of compliant care for optimized quality scores and revenue

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA)

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